| word part of speech | meaning | example sentence |
|---|---|---|
| airfare noun | cost of a plane ticket | The cost of your meal is covered in your airfare. |
| aisle noun | the long empty space that you walk down | Please keep your bags out of the aisle so that nobody trips. |
| aisle seat noun | the seat that is next to the aisle | I'll give you an aisle seatin case you need to walk around with the baby. |
| assist verb | help | Please wait until everyone is off the plane so that we can assist you. |
| baggage noun | the bags and suitcases that travellers put their belongings in | I'm afraid your baggagegot on the wrong airplane. |
| baggage, luggage claim noun | place where you pick up your baggage after arrival | The announcement will direct you to the correct baggage claim. |
| blanket noun | warm covering | If you feel cold I can get you a blanket. |
| boarding pass noun | part of the ticket that you give to the crew as you step onto the plane | Your must present your boarding pass at the gate. |
| bumpy, rough adj | up and down movement of the aircraft | It might be a bumpy ride because we are flying through a storm. |
| cabin noun | interior of the aircraft | There is no smoking allowed inside the cabin. |
| call light noun | a button passengers can press to get a crew member's attention | If you need anything, just press the call light. |
| captain noun | the person who is in charge of the plane | Would the kids like to go and meet the captain? |
| charter noun | discount airline | If you take a charter it will cost you half as much. |
| cockpit noun | the part of the plane where the captain and his co-pilots sit | We aren't doing any more tours of the cockpitbecause it's almost time to land. |
| comfortable adjective | feel good physically, able to relax | Because you have long legs you might be more comfortable in an aisle seat. |
| complimentary adjective | free of charge | We offer complimentarycoffee or tea, but you have to pay for alcohol. |
| co-pilot noun | person who helps the captain fly the plane | If the captain gets sick the co-pilot can take over. |
| domestic adjective | within the same country | You should be at the airport two hours ahead of time for domestic flights. |
| emergency exit noun | section of the plane that opens in the case of an accident | Are you comfortable sitting next to the emergency exit? |
| e-ticket noun | airfare purchased on the internet | You will need to present your identification along with your e-ticket. |
| excess baggage noun | heavier/more bags than you are allowed | You can either pay for your excess baggage or leave one of your bags behind. |
| first-class noun/adj | more expensive seating, with better services | When you sit in first-classyou get a better meal to eat. |
| gate noun | place where passengers go to wait to board a plane | Gate 3B is down this hall and to your right. |
| headset, earphones noun | device that allows passengers to listen to music or a movie | We will be coming around to sell headsets for five dollars. |
| international adj | worldwide | For internationaldepartures, go up one level. |
| jet lag noun | tiredness due to travelling through different time zones | I'm used to travelling now. My body doesn't suffer from jet laganymore. |
| land verb | returning to the ground after being in the air | We will be landing in Tokyo in approximately ten minutes. |
| life vest, life jacket noun | a blow-up device that you put on in an emergency over water | Please take a moment to locate the life vest under your seat. |
| motion sickness noun | a bad feeling in the stomach that passengers get during a rough ride | There is a paper bag in front of you in case you experience motion sickness. |
| overbooked adj | more passengers than available seats | The flight is overbooked. Four of our passengers will have to wait for the next flight. |
| overhead bin/compartment noun | place above the seats for storing luggage | You'll have to put your bag under your seat because all of the overhead bins are full. |
| over-sized baggage adj | items that do not fit in suitcases | Infant car seats and sporting equipment can be picked up at the over-sized baggage counter. |
| oxygen mask noun | a device that goes over a person's face, provides air in case of cabin air pressure loss | Put your oxygen maskon first before putting one on your child. |
| passport noun | document that proves a person's identification and nationality | Please have your passport out when you go through security. |
| pilot noun | the person who drives the plane | The pilot is circling over the airport until it is safe to land. |
| refreshments noun | drinks and snacks | It's a short flight, so we will be serving refreshments but not a meal. |
| row noun | a number of seats beside each other | You are in seat B of rownine. |
| runway noun | the strip of land that an airplane takes-off and lands on | The plane almost missed the runway because it was such a bad storm. |
| seatbelt noun | device that holds passengers in their seats | Please remain in your seats while the seatbeltlight is on. |
| steward (male), stewardess (female), flight attendant, air host noun | man or woman who provides service for passengers during a flight | Ask one of the stewardesses for a pillow if you're tired. |
| stopover noun | touching down at more than one airport during a flight | It's not a direct flight. We're making one stopover in Toronto. |
| take off noun/verb | when the plane leaves the ground | We are next in line to take off on this runway. |
| taxi in, out verb | driving an airplane to the correct place for taking off or deboarding | Please remain in your seats until we taxi in to the gate. |
| touch down verb, noun | when the aircraft wheels land on the ground | That was a very smooth touch down. |
| turbulence noun | rough flight | This turbulence should only last a few minutes. |
| wheelchair noun | a seat for pushing elderly, disabled, or injured people | A steward will take you to the gate with a wheelchair. |
| window seat noun | seat next to the window where passengers can look out | If your child wants a window seat I can move you back a row. |
Checking In Passengers
These is typical language to use when when you are checking passengers in to a flight. Review these expressions and read the sample conversation. Then check your understanding with the quick quiz.
Note that the verb check in is a separable phrasal verb. So Mr Brown can check in. And you can check Mr Brown in, or you can check in Mr Brown. Using a pronoun (eg him), you can check him in. But you cannot check in him.
Phrases and Expressions
Check-in Assistant
- Can I see your ticket, please?
- Do you have your passport with you?
- I'm afraid your passport has expired.
- Do you have a second piece of identification?
- I'll need to see your child's birth certificate.
- How many bags are you checking?
- Will you be bringing a carry-on bag?
- I'm afraid that bag exceeds the size restrictions.
- Did you pack your bags yourself?
- Would you like an aisle or a window seat?
- Would you like a wheelchair?
- You'll board at Gate 7.
- Please be at the gate thirty minutes before your scheduled flight.
- Did you need any tags for your luggage?
- Your flight is expected to take off on time.
- Your flight has been delayed by one hour.
- Flight 87B to Toronto has been canceled.
- I'm afraid you're too late to check-in.
- Your flight is overbooked. Would you be interested in giving up your seat?
- Enjoy your flight.
Passenger
- I'm not sure which of these papers is my ticket.
- Is it possible to get an aisle seat?
- I requested a vegetarian meal. Can you check to confirm?
- Can I take my child through security?
- Is the flight on time?
- Will they be serving a meal today?
- Will they be showing an inflight movie?
- Where can I get a luggage cart?
- Can I use my laptop on board?
Sample Conversation
Check-in Assistant: Hello. Are you flying to St. Martin today?
Passenger: Yes, I have my ticket here.
Check-in: Great. I'll need to see your passport as well.
Passenger: I have an e-ticket. Uh...is this the part you need?
Check-in: Actually I just need your name and I can find you on the computer.
Passenger: Oh okay. It's Bates. Frank Bates.
Check-in: Great. Here we are. Oh, you're travelling with an infant today.
Passenger: Yes, my daughter Mia. She's 14 months.
Check-in: Okay. I'll need to see your daughter's birth certificate to prove that she is under two years of age.
Passenger: Here you are. Say, would we be able to get an aisle seat? I may have to walk her around if she gets fussy.
Check-in: Sure. I'll put you near the washroom too.
Passenger: Thanks. Can I take my stroller to the gate?
Check-in: Yes, we'll check it in the over-sized luggage after you board. Are you just checking these two bags today?
Passenger: Yes, I'll take my knapsack as my carry-on.
Check-in: Did you pack these bags yourself?
Passenger: Yes.
Check-in: Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You will be able to preboard because you are traveling with an infant. Our flight crew will have some special instructions for take-off and landing.
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